Get a quote

Complaints policy

Any issue we handle.
Introduction

We aim to offer the best possible service at all times. If we have let you down, please get in touch so we can put things right. Your complaint will be handled sensitively and will not impact your ability to get a loan from us in the future. We aim to acknowledge all complaints within 3 working days. We also aim to resolve all complaints in as timely a manner as possible. How long it takes to provide a final response will largely depend on the nature of the complaint in question and how much information is required.

How to make a complaint:

We aim to offer the best possible service at all times. If we have let you down, please get in touch so we can put things right. Your complaint will be handled sensitively and will not impact your ability to get a loan from us in the future. We aim to acknowledge all complaints within 3 working days. We also aim to resolve all complaints in as timely a manner as possible. How long it takes to provide a final response will largely depend on the nature of the complaint in question and how much information is required.

  • Phone: 02080128285
  • We are open from 9:00 - 17:00, Monday - Friday.
  • Alternatively, if you wish to make a complaint you can contact via e-mail.
  • Email: support@lendoe.com

Lastly, if you wish to write to us you can also do so. Please send all correspondents to:

Complaints Team
Lendoe
92 Murray Grove
Hoxton
London
N1 7QJ

Please make sure to include your full name, company name and reference number. In the case you do not have a reference number please send the date you applied for a loan.

Please note, if you are unhappy with our response you may be able to refer your complaint to the Financial Ombudsman Service. Please be aware that this option is only available to private individuals (not acting in the course of their business) and micro-enterprises. Learn more at www.financial-ombudsman.org.uk.

We use cookies to help us give you the best experience on our website. If you continue we'll assume you consent to the use of cookies
Click here to view our cookie policy.

Get approved for free

Check out our Lendoe calculator

Clear, simple and transparent, our rates start as low as low as 17% APR and typically span up to a maximum of 12 months. Interested in finding out how much you would have to pay? Check out our 'Lendoe Calculator' below.

7 monthly repayments of:

£1,140.99

Apply now

Here's a quick example: Borrow £10,000 for 12 months at 17% APR (Incl. Fees) representative APR. Total amount repayable is £10,944.60. The actual rate may vary based on individual circumstances.